Contact MinesCalc.com
Use this page to contact MinesCalc.com about calculator bugs, formula questions, data corrections, brand-page updates, affiliate enquiries or responsible gambling resources.
What to contact us about
Calculator issues
Report a calculation problem, broken slider, mobile display issue, table bug, JavaScript error or mismatch between two MinesCalc tools.
Data corrections
Send updated information about RTP, mine count, payout rules, max-win limits, game availability or other live-interface changes.
Brand-page updates
Contact us if a brand-specific calculator should be reviewed because the casino changed its Mines rules, payout table or interface wording.
Affiliate and advertising
Send commercial enquiries related to affiliate programmes, sponsored placements or advertising. Commercial relationships do not change the calculator formulas.
Responsible gambling resources
Suggest official support resources, self-exclusion information or safer-gambling materials that may improve the site’s risk-warning pages.
General feedback
Share suggestions for new tools, clearer explanations, better table formats or improvements to the site’s educational pages.
How to make a correction request useful
Include the exact page and value
If you are reporting an error, include the MinesCalc page URL, the value you believe is wrong, the correct value and where that correction can be checked.
- Page URL on MinesCalc.com.
- Mine count, safe-pick target, RTP setting or brand page involved.
- The value shown on MinesCalc.com.
- The value shown in the current live interface or official source.
Explain whether it is math or live data
Some issues are calculation bugs. Others are differences between a mathematical estimate and a live casino table that uses rounding, caps or custom RTP. Separating those cases helps review the correction faster.
What MinesCalc.com cannot help with
MinesCalc.com is not a gambling operator and does not have access to casino accounts, balances, identity checks or transaction systems.
- We cannot recover a lost casino balance.
- We cannot approve withdrawals or deposits.
- We cannot reverse a completed bet or game result.
- We cannot access a casino account, KYC file or support ticket.
- We cannot confirm whether a specific gambling site is available in your location.
- We cannot provide personal financial advice or tell you whether to gamble.
Responsible gambling and urgent support
If gambling feels hard to control
If you feel unable to stop, are chasing losses, gambling with money needed for essentials or hiding gambling from others, contact a qualified support service in your country or use the safer-gambling tools available through the platform you use.
MinesCalc.com can explain probability, but a probability tool cannot reduce the real financial risk of gambling.
For account-level limits
Deposit limits, loss limits, cooldowns, reality checks and self-exclusion tools are handled by the gambling platform, not by MinesCalc.com. Use the official responsible gambling section of the platform where your account is held.
Useful pages before contacting us
Many questions about the site’s formulas and limits are explained in these pages.
FAQ
How can I contact MinesCalc.com?
You can contact MinesCalc.com by email at [email protected]. Include the page URL and a clear description of the issue or enquiry.
Can MinesCalc.com help with a casino withdrawal?
No. MinesCalc.com is not a casino and does not have access to withdrawals, deposits, balances, KYC files or account support systems.
Can I report an incorrect RTP or multiplier?
Yes. Send the page URL, the displayed value, the value you believe is correct and the source or live interface where the correction can be checked.
Does commercial contact change the calculator formulas?
No. Affiliate, advertising or partnership contact does not change the formulas used by the calculators. The tools remain probability-based and do not make prediction claims.
Can I ask for a new Mines calculator feature?
Yes. Suggestions for useful calculator features, table formats, brand presets or clearer explanations can be sent to the contact email.